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Life is all about choice and control. We aim to support every client to live the best life they can, the way they want, with who they want.

Rainbow Care Mission Statement:
Provide and promote inclusive access to home care services with a friendly and human-rights based approach focusing on embracing peoples’ identity, strengths, and desire to remain living an independent and meaningful lifestyle.

Aged Care Services

Home Care Packages

Home care packages allow you to work with a provider of your choosing to design a package of coordinated care and services that best suit you, who you are and how you wish to live.

A package coordinated through Rainbow Care is customised to you:

  • to keep you well, safe and independent in your home
  • to support you to stay connected to your community
  • 15% Care Coordination fee
  • 13% Administration fee
  • the freedom to use your choice of care service providers or we can help you to source inclusive workers and providers
  • no entry or exit fees
  • no basic daily fees
  • no review fees
  • no hidden costs or charge rate loading

Home Helpers

Our qualified, experienced, and insured workers will assist you with any task around the home you might need help with and at a pace and level set by you. (NOTE: the charge rate varies for evenings, weekends and public holidays) Some frequently requested services are:

Meal preparation: Home helper to prepare your meals of choice for you or maybe cooking is something you like to do you just want a little help to peel and chop the vegetables while you do it. Your choice

Domestic Assistance: Home Helper can support you to stay on top of those little jobs around the home that might be getting a little too much like vacuuming, general cleaning, laundry washing or washing the car or even washing and walking the dog.

Personal Care: Home Helper can assist you with your routine hygiene rituals like bathing, washing your hair, dressing, putting the hearing aids in etc.

Medication Prompting: Home Helper can give subtle reminders or prompting to ensure medication routines continue as planned.

Shopping and Appointments: Home helper can help you with your shopping or getting to and from appointments. At your preference you can also utilise your home helper to coach you on online shopping to support this as a future possibility for enhanced independence.

Social Support
Social connection is crucial in supporting your general health and well being. The home helper can assist you with a personal project you may be working on, getting out and about in the community, day trips or even just a cuppa and a chat in the community or at home if that is your preference. If you’re curious and would like us to look into options for you that suit your needs and preferences we can also do this.

Emergency Respite
Sometimes the unexpected happens where you require 24/7 care or a little extra unscheduled support or you might just need a well-deserved break from your caring role. We are happy to jump straight in and support however we can.

Basic Yard Maintenance and Gardening
You may love gardening and working in the yard. We love playing in the yard too and are happy to work with you to complete your gardening and yard activities the way you like it done either with you or as per your instructions. From watering the garden, weeding, pruning, edging, and mowing.

Telechecks
Just a quick call scheduled based on your needs and frequency to either support medication prompting or welfare check in’s.

After Hours Concierge
This service is aimed towards service providers who might need after hours case management available to support decision making and guidance for support workers providing after hours services.

Case Management & Navigation Support
Navigating access to aged care supports and funding can be quite overwhelming and a bit of a maze. We are happy to support you in navigating this maze and advocating for the supports you need.

NDIS Services

NDIS Support Coordination

Rainbow Care Home Services is soon to be an NDIS registered provider of level 1 and level 2 support coordination services. These services are described on the NDIS website as below:

LEVEL 1 | Support connection: This support is to build your ability to connect with informal, community and funded supports enabling you to get the most out of your plan and achieve your goals.

LEVEL 2 | Support coordination- coordination of supports: This support will assist you to build the skills you need to understand, implement and use your plan. A support coordinator will work with you to ensure a mix of supports are used to increase your capacity to maintain relationships, manage service delivery tasks, live more independently and be included in your community.

NOTE: Support Coordination was previously only a stated support under your capacity building budget however to better support the needs during the COVID-19 pandemic NDIS have allowed increased flexibility of core funds including being able to use core budget to cover additional support coordination needs.

How to access this service?
Depending on your individual goals, plan objectives and aspirations you may receive funding for these supports in your NDIS plan. If you have Support Coordination funding in your NDIS Plan you can use this to purchase our support coordination services. If you are unsure or would like to explore options for gaining support coordination within your plan please give us a call on 0481 563 887 or email info@rainbowcarehomeservices.com.au and we can talk you through it.


NDIS Plan Management

Rainbow Care is soon to be an NDIS registered provider for plan management. If you nominate us as your provider, we will claim directly from your NDIS plan budget to pay your chosen providers on your behalf for support received.

All your providers will be paid within 2-5 business days
If you would like assistance with service agreements or budget management, we can send you some templates to use or organise some time to coach you on good practices and how to use the templates.
You will receive a monthly statement that will give you an overview of what invoices have been paid, claimed and what is remaining in your plan budget

Other benefits of having a plan manager:

View your plan on the myplace portal and support you in keeping track of your budget
Having choice and control over the providers you use
Use NDIS registered or non-NDIS registered providers for your supports
Support invoicing issues, management and price negotiation with your chosen providers
Take care of financial reporting
Support you as required to find providers and get value for money

How to access this service?
If your NDIS Plan has plan-managed funds then you can nominate Rainbow Care Home Services as your Plan Manager of choice. If your unsure give us a call and we will talk you through it. To access plan management talk to NDIS, your support coordinator or your Local Area Coordinator (LAC) about nominating to have your NDIS Plan budget plan managed.

Community Directory

Through delivering this project we are hoping to acknowledge and promote LGBTI inclusive practice services in South East Queensland. If you are a service or know of a service that would be appropriate for our directory please contact us and we will send you a nomination form to complete. We are hoping to have this directory up and running by early 2021

How it will work:
Services are either self-nominated or nominated by community members. If nominated by a community member rainbow care will contact service to confirm details.

There will be a 3-star community rating system:
No Star: Self-identified as an inclusive service
1 Star: Have received a customer recommendation for inclusive practice
2 Star: Have received 2 recommendations for inclusive practice
3 Star: Have received 3 or more recommendations for inclusive practice

Feedback & Complaints will follow feedback & complaints management and resolution process

Contact

Rainbow Care Home Services
PO Box 644
Morayfield, QLD, 4506

Phone: 0481 563 887
Email: info@rainbowcarehomeservices.com,au

ABN 81217011981