Meet us

Meet the team behind Rainbow Care Home Services

Support Coordination and Psycho-Social Recovery Coaching

Your friendly team to help navigate the NDIA

As an ever-growing company, our Support Coordination team has been evolving along with us.

Rainbow Care Home Services are now lucky enough to be home to a team of five amazing Support Coordinators including also two Psycho-Social Recovery Coaches.

Rainbow Customer Service Team

Even your supports need support. That is where the Rainbow Customer Service Team comes in. Finn (He/Him), Kerry (She/Her) and Naomi (She/Her) are here to help you and your support workers to get the best out of your Rainbow Care Services. The Rainbow Connections team focuses on the back end of Rainbow Care with staff check-in’s, onboarding, rostering, the Rainbow Connections Booking Service, facilitating Day Programs or keeping the management team laughing in the office being priorities.  

If you are contacting Rainbow Care, look forward to talking with this happy and helpful team.  

Rainbow Workers

We are an openly LGBTIQ+ owned and operated business that specialises in meeting the needs of the LGBTIQ+ community. All staff at Rainbow Care are either self-identified members of the LGBTIQ+ community or allies to take the guess work out of knowing you will always get a friendly face. As a business that celebrates diversity and inclusivity at the core of everything we do, we welcome clients from all walks of life and nurture individuality and identity. All staff are qualified, experienced, police checked and insured. We believe in the quality of our staff, and we are confident you will feel the same.

Aged Care Services

Artist: Colleen Sonter

Over 65 Home Care Packages

Feel supported with a package of care designed with you to provide:

  • A person assisting with the coordination of your care and supports
  • Services that best suit you, who you are and how you wish to live
  • No cost, monthly face to face meetings.

Package breakdown: 15 % Care Coordination Fee, 14% Administration Fee, no entry or exit costs, no basic daily fee, no review fees, no hidden costs, or charge rate loading.

Note: To access this support you must have been assessed through My Aged Care and allocated a Home Care Package

Get in touch with Rainbow Care Home Services by calling us on 07 3110 1633

or by emailing us at

NDIS Plan Management

Supplying Plan Management Australia Wide

Rainbow Care is an NDIS registered provider for plan management. If you nominate us as your provider, we will claim directly from your NDIS plan budget to pay your chosen providers on your behalf for support received.

Be plan managed with a small approachable team you know and trust.

This image has an empty alt attribute; its file name is Documents-01-128.png– Minimal Paperwork and Fast Payments
hours icon.png– Access your budget and data in real time
Strategic Objective Icon.png– Monthly Statements
Foundation Icon.png-Trusted advice a call away

Download our free resources

  • Letter to providers on invoicing against your NDIS Plan
  • Sample Invoice Template
  • NDIS Guide to Plan Management
  • Plan Management FAQ

Handy NDIS Links:

Your plan | NDIS – Operational Guideline on how to use your NDIS plan

What does NDIS fund? | NDIS

Pricing arrangements | NDIS

For Participants – Make a Complaint | NDIS Quality and Safeguards Commission ( – if you think a provider is not doing what they are supposed to do, you can lodge a complaint through the commission.

Colleen Sonter

How to access this service?

If your NDIS funds are plan managed, then you can nominate Rainbow Care Home Services as your Plan Manager of choice. If you’re unsure, give us a call and we will talk you through it. To access plan management, talk to the NDIS, your Support Co-ordinator or your Local Area Coordinator (LAC) about nominating to have your NDIS Plan budget plan managed.

If you’d like to start your journey with Rainbow Care’s plan management Click the button below

NDIS Support Coordination

Take the guesswork out of NDIS Support Coordination

Rainbow Care Home Services is a NDIS registered provider of the below NDIS services:

This service is primarily focused on supporting you through the review process, implementation and building your capacity to get the best out of your NDIS Plan.

A Support Coordinator will support you to make your own decisions by breaking down the information and options in a way that works for you, so it is easier to understand.

Where Support Coordination Might Assist.

Your Support Coordinator might be able to assist you by supporting you to:

  • Understand and use your NDIS plan, making the most out of your funded supports
  • Connect with providers and access community and mainstream services
  • Build your ability to become more independent
  • Connect with people in your life such as family, friends, and carers to help you achieve your goals
  • Decide when you want to access supports and services and how much you want to pay for these
  • Help you with your service agreements and service bookings
  • Assist in planning ahead to prepare for your plan review

Note: Support Coordination is a reasonable and necessary support that is built into your plan during the review process if this is something evidenced as required to support the implementation of your plan.

Life Transition Planning Including Mentoring Peer-Support And Individual Skill Development

Assistance With Accommodation And Tenancy Obligations

Assistance With Decision Making Daily Planning and Budgeting

Individualised Living Options (ILO) – Exploration and Design

  • ILO Stage 1: Exploration and Design – the first stage is all about exploring and designing your support package. This starts with one of our rainbow coaches helping you work out where you want to live, who with, what support you’ll need and who will support you.
  • ILO Stage 2: Supports– the second stage is putting your ILO supports in place. It also includes support for monitoring and adjusting supports if your needs change. Stage 1 must be completed first.

Psycho-social Recovery Coaching

This is a person who has a qualification in mental health studies or equivalent and lived experience with mental health. Depending on how your NDIS plan is built this role can either work in collaboration with your Support Coordinator or as an independent service. Our Rainbow Coach can offer peer support to build on your strengths, take control of your life and address any barriers that might exist to accessing supports and achieving your goals.

How to access this service?

Depending on your individual goals, plan objectives and aspirations, you may receive funding for these supports in your NDIS plan. If you have Support Coordination funding in your NDIS Plan you can use this to purchase our support coordination services. If you are unsure or would like to explore options for gaining support coordination within your plan, please give us a call on 07 3110 1633 or email and we can talk you through it.

Contact Us

Rainbow Care Home Services
Unit 25, 23-25 Skyreach Street, Caboolture

Phone: 07 3110 1633


Compliments & Complaints:

ABN 81217011981